Return & Refund Policy

30-Day Money-Back Guarantee. We offer a 30-day money-back guarantee from the date of delivery in case you are not satisfied with your order.

Please note that our products are made to order after the end of each drop. Delivery usually takes around 4 weeks, depending on production.

Return Eligibility

To be eligible for a return, the item must be in the same condition as when you received it — unworn, unused, with all original tags or labels attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return request, please contact us at info@lostduo.cz. If your return request is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned. This includes perishable goods (such as food, flowers, or plants), custom-made products, personalized items, and personal care products such as cosmetics. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns regarding a specific item. Unfortunately, we also do not accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you already have. Once the return is accepted, you can make a separate purchase for the new item.

14-Day Cooling-Off Period in the European Union

Please note that our products are made to order after the end of each drop, with delivery usually taking around 4 weeks depending on production.

Under applicable EU consumer protection rules, custom-made or made-to-order products are generally excluded from the standard 14-day right of withdrawal. Therefore, the 14-day return right does not apply to made-to-order purchases, unless the item is faulty, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected. If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund. If more than 15 days have passed since your refund was approved, please contact us at info@lostduo.cz.