Privacy Policy
This Privacy Policy explains how LOST DUO (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a visitor to the Site, or another individual whose personal information we collect in accordance with this Privacy Policy. Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any revised version will be posted on the Site, the “Last Updated” date will be revised accordingly, and we will take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from a variety of sources. The personal information we collect and use depends on how you interact with us. In addition to the specific uses described below, we may use your personal information to communicate with you, provide, maintain, and improve our Services, comply with applicable legal obligations, enforce our Terms of Service, and protect our Services, our rights, and the rights of our users or others.
Personal Information We Collect
Information You Provide Directly
The personal information you provide directly through our Services may include:
- Contact information — your name, address, phone number, and email address.
- Order information — your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information — your username, password, security questions, and other information used to secure your account.
- Customer support information — any information you choose to provide when communicating with us.
Certain features may require you to provide specific personal information. You may choose not to provide it; however, doing so may prevent you from using certain features of the Services.
Information We Collect About Your Use of Our Services
We may automatically collect certain information about your interactions with our Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include your device information, browser information, network connection details, IP address, and other information relating to your interactions with our Services.
Information We Receive from Third Parties
We may also receive personal information about you from third parties, including vendors and service providers that collect information on our behalf, such as companies that support our Site and Services (including Shopify) and our payment processors, who collect payment information to process your payment and fulfil your orders. Any personal information we receive from third parties will be processed in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide our Services and fulfil our contract with you — processing payments, fulfilling and shipping orders, sending notifications about your account and transactions, processing returns and exchanges, and maintaining your account. We may also allow Shopify to link your account with other Shopify services you choose to use, in which case Shopify processes your information under its own privacy policies.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending communications by email, text message, or post, and displaying advertisements. If you are located in the European Economic Area (EEA), the legal basis for this processing is our legitimate interest in promoting and selling our products (Art. 6(1)(f) GDPR).
Security and Fraud Prevention
We use your personal information to detect, investigate, prevent, and respond to fraudulent, unlawful, or harmful activities. If you create an account, you are responsible for keeping your credentials secure — please contact us immediately if you believe your account has been compromised. For EEA users, the legal basis is our legitimate interest in protecting our website, business, and customers (Art. 6(1)(f) GDPR).
Customer Support and Service Improvement
We use your personal information to provide customer support and continually improve our Services, based on our legitimate interest in responding to your requests and maintaining our business relationship with you (Art. 6(1)(f) GDPR).
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies used in connection with our Shopify store, please visit shopify.com/legal/cookies. We use cookies to operate and improve our Site, remember your preferences, perform analytics, and understand how users interact with our Services. We may also allow third-party partners to use cookies to help personalise services and advertising. Most browsers accept cookies by default; you can modify your settings to remove or reject them, though this may affect your experience and certain features.
How We Share Personal Information
In certain circumstances, we may disclose your personal information to third parties, including:
- Service providers and vendors that perform services on our behalf (IT support, payment processing, data analytics, customer support, cloud storage, order fulfilment, and shipping).
- Business and marketing partners who help us provide our Services and deliver advertising, processing your information under their own privacy policies.
- Third parties when you instruct, request, or consent to disclosure (e.g. social media widgets or third-party login integrations).
- Our affiliates and companies within our corporate group, where necessary for legitimate business interests.
- Other parties in connection with a business transaction (merger, acquisition, sale of assets, or bankruptcy), or where required to comply with law, enforce our Terms of Service, or protect our rights and the safety of our users and others.
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third-Party Websites and Links
Our Site may contain links to websites operated by third parties. If you visit a third-party website, we encourage you to review its privacy policy and terms. We are not responsible for the privacy, security, or content of any third-party websites or services, and the inclusion of links does not imply our endorsement.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us using the details below to request its deletion. We do not knowingly sell or share the personal information of individuals under the age of 16.
Security and Retention of Your Information
No security measures are completely secure, and we cannot guarantee the absolute security of your personal information, including in transit. We recommend you do not use unsecured channels to send sensitive information. How long we retain your personal information depends on factors including whether it is needed to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce our agreements.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may only apply in certain circumstances.
- Access — request access to the personal information we hold about you.
- Erasure — request that we delete your personal information.
- Rectification — request that we correct inaccurate or incomplete information.
- Data portability — receive a copy of your information and request its transfer to another organisation.
- Opt out of sale/sharing and targeted advertising — instruct us not to “sell” or “share” your information. We honour the Global Privacy Control (GPC) signal where required by law.
- Restrict processing — request that we limit or suspend processing.
- Withdraw consent — where we rely on your consent, withdraw it at any time.
- Appeal — if we deny your request, you may appeal our decision.
- Marketing communications — unsubscribe at any time via the link in our marketing emails. We may still send non-promotional emails relating to your account or transactions.
We will not discriminate against you for exercising your rights. We may ask you to verify your identity before responding, and will respond within the timeframes required by applicable law.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal or to submit a complaint to your local data protection authority. EEA users can find the competent authorities on the European Data Protection Board (EDPB) website.
International Users
Your personal information may be transferred to, stored, and processed in countries other than the one in which you reside. If we transfer your personal information outside the EEA, we ensure such transfers comply with applicable data protection laws, relying on recognised mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs), unless transferred to a country recognised as providing an adequate level of protection.
Contact
If you have any questions about this Privacy Policy or would like to exercise any of your rights, please contact us by email at info@lostduo.cz or by post at: LOST DUO, Prague, Czech Republic.
For the purposes of applicable data protection laws, and unless otherwise stated, we are the data controller responsible for your personal information.